Required service messages
We send messages necessary to secure and operate your account, including magic links, access changes, security alerts, support responses, service notices, and important legal updates. These cannot be disabled while an account is active.
Optional updates
You may choose whether to receive “Monthly recaps,” “New resources,” “Product updates” and “Offers & promotions,” which stay off until you opt in. Preferences can be changed in Workspace settings, under Email & language. A preference change may take a short time to apply to a message already queued.
AI-assisted calls and conversations
Our phone assistant identifies itself as an AI assistant once at the start of an interaction unless an approved disclosure has already played. It can answer known questions, gather useful context, provide approved guidance, and arrange follow-up. You may ask for a person at any time. Legal, privacy, security, ownership, billing-dispute, refund, compensation, custom-pricing, and cancellation-completion requests are handled by a person.
Language, availability, and delivery
Where supported, communications follow your English or Spanish preference and the AI assistant can switch naturally between those languages. The AI assistant is available 24/7. Human follow-up is provided within 24 hours, while technical work may occur on business days. Email, telephone, mobile-carrier, and connected-platform providers may filter, delay, or interrupt delivery outside our control.
Your responsibilities
Keep your email current, safeguard one-time links, and contact support if you receive a message you do not recognize. Do not forward a magic link to another person.
Text message consent and opt out
When you provide a mobile number and check the consent box on our request form, you agree to receive one to one customer care and account related text messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent is not a condition of purchase. You may also email support@showupnearby.com.
No-contact and human-handoff requests
We honor clear opt-out and no-contact preferences for optional communications. Required security, account, billing, or legal notices may still be sent while needed to operate the account or comply with law. If you ask for a person, we may first ask what you need so the handoff includes useful context; if you insist or are upset, we route the request without unnecessary resistance.